Last updated: 15 July 2025

1. Introduction
Emeds Pharmacy (“we”, “us” or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://emedspharmacy.co.uk/ (the “Site”) and use our services.

2. Information We Collect

• Personal Data: Name, date of birth, contact details (email address, postal address, telephone number) and prescription information when you register, complete a consultation, or place an order.

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

• Usage Data: Pages you visit, products viewed, and actions taken on the Site (e.g. clicks, form submissions).

• Communications Data: Records of your correspondence with us (including emails to [email protected]).

3. How We Use Your Information
We use your data to:

• Provide and manage your account, orders, and prescriptions.

• Conduct clinical consultations and dispense prescription medicines.

• Communicate with you about your orders, appointments, and requests.

• Improve our products, services, and website performance.

• Comply with legal and regulatory requirements (e.g. GPhC, ICO, UK GDPR).

4. Legal Basis for Processing
We process your personal data on the following bases:

• Contractual Necessity: To perform our contract with you when you place an order or request services.

• Legal Obligation: To comply with pharmacy regulations and medical record-keeping obligations.

• Consent: Where you have given clear consent for us to process your data for a specific purpose.

• Legitimate Interests: To improve our services, prevent fraud, and ensure the security of our Site.

5. Disclosure of Your Data
We may share your information with:

• Healthcare Professionals: Pharmacists, prescribers and clinical staff for dispensing and consultation.

• Regulators & Auditors: General Pharmaceutical Council (GPhC) and Information Commissioner’s Office (ICO) as required 

• Delivery Partners: Royal Mail, DPD and other couriers to fulfil your orders.

• IT Service Providers: Hosting, data backup, and other support services under strict confidentiality agreements.

6. Cookies & Tracking Technologies
We use cookies and similar tools to:

• Remember your preferences and login.

• Analyse Site usage to improve content and performance.

• Enable features such as shopping cart functionality.

You can manage cookie preferences in your browser settings. For details, see our Cookies Policy.

7. Data Security
We implement industry-standard technical and organisational measures to protect your data, including encryption, secure servers, and access controls. As an ICO-registered organisation, we adhere to UK GDPR requirements.

8. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal, accounting, or reporting obligations.

9. Your Rights
Under UK GDPR, you have the right to:

• Access your personal data.

• Rectify inaccurate information.

• Erase your data (subject to legal requirements).

• Restrict or object to processing.

• Data portability.

• Withdraw consent at any time.

To exercise these rights, please contact us using the details below.

10. Third-Party Links
Our Site may contain links to external websites not operated by us. We are not responsible for their privacy practices.

11. Changes to This Policy
We may update this Privacy Policy periodically. The “Last updated” date will reflect the most recent changes. Please review this page regularly.

12. Contact Us
If you have questions or wish to exercise your data rights, contact us at:

• Address: 95 Market Street, Manchester M43 6DD

• Phone: 0435 290 010 

• Email: [email protected]

Thank you for trusting Emeds Pharmacy with your personal information. We are dedicated to safeguarding your privacy and providing you with a secure online pharmacy experience.