Who provides the service

eMeds Pharmacy is an online private healthcare service operated by BAA Pharma Ltd, company 13437580, registered office 63 Kingsway, Manchester, M19 2LL. Approved prescription medicines are dispensed and supplied by Market Street Pharmacy, 95 Market Street, Droylsden, Manchester, M43 6DD, GPhC 9011889. The eMeds online consultation and prescribing service is not an NHS service.

Using the service

You must be aged 18 or over, request treatment only for yourself, provide accurate and complete information, protect your account credentials, and respond to reasonable clinical requests. Do not use the service for an emergency. Providing false or incomplete information may make online assessment unsafe and may prevent supply.

Clinical assessment and treatment choice

Completing an assessment does not guarantee a prescription. You may state a treatment preference, but the prescriber decides whether any medicine, strength, dose and quantity are clinically appropriate. The prescriber may request more information, recommend a change, approve or decline treatment. No prescription medicine is supplied before the required clinical and dispensing checks are complete.

Payment and refunds

The clinical assessment is free. Payment for the requested treatment and delivery is taken through Stripe before the final prescribing decision. Payment confirms a paid treatment request; it does not confirm approval or issue a prescription. If treatment is clinically declined after payment, eMeds automatically refunds the full amount paid to the original payment method.

If the prescriber recommends a lower-cost treatment, eMeds refunds the difference. A higher-cost treatment requires your explicit agreement and any additional payment before supply. If you decline a clinically required change and treatment cannot proceed, eMeds issues the applicable refund. Refund arrival times may depend on the payment provider and your bank.

Prices and delivery

The price shown at review and payment applies to the requested treatment. Royal Mail Tracked 24 delivery costs £4.99. Approved eMeds online orders are delivered to addresses in England only. Collection is not available, and eMeds does not guarantee next-day clinical review, dispensing or delivery.

You must provide a complete and accurate delivery address and make suitable arrangements to receive and store the medicine. Contact eMeds promptly if a parcel is delayed, damaged, unusually warm where temperature control matters, incomplete, or delivered incorrectly. Delivery tracking does not replace pharmacy advice about whether a medicine is safe to use.

Prescription medicines and supply problems

Once a prescription medicine has been dispensed and supplied, it cannot be returned for resale or reuse. Contact eMeds promptly about a wrong, damaged, defective, incomplete or otherwise problematic supply. Statutory rights are not affected. Non-medicine goods such as pen needles follow the separate cancellation and return wording approved for the stocked, sealed product; contact eMeds before returning an item.

Repeat treatment

A previous prescription or supply does not guarantee a repeat. Each repeat request is reassessed. The clinical team may securely contact you, verify information, or seek relevant information from your GP, NHS record or another healthcare professional where this is necessary and lawful.

Medical emergencies

The website and contact channels are not emergency services. Call 999 for a life-threatening emergency. Use NHS 111 or another appropriate urgent-care service for urgent, non-life-threatening advice.

Privacy and cookies

BAA Pharma Ltd uses personal and health information as described in the Privacy Notice. Cookie and similar-technology choices are described in the Cookie Policy and can be changed through the permanent Cookie Settings link.

Complaints

You may complain by email, telephone, WhatsApp or post using the Complaints page. eMeds aims to acknowledge complaints within 3 working days and provide a full written response within 20 working days, with an update if more time is required.

Changes to these terms

The current terms and their actual last-updated date must remain available on the website. Material changes apply prospectively and do not remove rights that already arose under an earlier version.

Governing law

These terms are governed by the laws of England and Wales. Nothing in these terms removes any mandatory consumer right or any right to bring a claim in a court available to you under applicable law.

[eMEDS INTERNAL LEGAL/DPO SIGN-OFF — NO DEVELOPER DECISION REQUIRED]

Legal publication gate: approve the final Terms and Conditions against the live checkout, Stripe configuration, delivery workflow, stocked pen-needle packaging and cancellation/return process. Confirm the liability and governing-law wording. The developer must implement the approved text, retain version and effective-date history, and must not publish a blanket no-refund or no-cancellation rule.